Scope & Controller
This Privacy Policy applies to AutoFix ES website interactions, service requests, and communications. For GDPR purposes, the data controller is AutoFix ES.
If you have questions or requests, contact us at [email protected] or by phone at +34 910 827 461.
Data We Collect
We collect data you provide directly and data generated by your use of our website and services. This may include:
Identifiers & Contact Data
Name, email address, phone number, and communication preferences.
Vehicle & Service Data
Vehicle make/model/year, license plate (if provided), service history, quotes, and appointment details.
Technical & Usage Data
IP address, device/browser type, pages visited, approximate location from IP, and cookie-based analytics signals (where permitted).
How We Use Data
We use personal data to operate our services and provide a reliable experience. Typical purposes include:
Service Delivery
Scheduling appointments, providing quotes, confirming requests, and managing repairs.
Customer Support
Responding to inquiries, troubleshooting issues, and keeping service records accurate.
Site Improvement
Measuring performance and usability to improve content and navigation.
Legal & Compliance
Meeting obligations such as accounting, fraud prevention, and responding to lawful requests.
We do not sell personal data. If we engage service providers, they are contractually required to protect data and only process it for authorized purposes.
Legal Basis (GDPR)
Depending on the context, we process personal data based on one or more of the following legal bases:
Contract: to provide requested services and manage appointments.
Legitimate interests: to improve our services, maintain security, and prevent abuse.
Consent: for optional cookies and certain communications where required.
Legal obligations: to comply with applicable laws and regulations.
Retention
We retain records only as long as necessary to provide services and meet legal requirements. Typical retention periods depend on the nature of the data (e.g., invoices, warranty-related records, and service history).
When data is no longer required, we take reasonable steps to delete it or anonymize it.
Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection, and portability of your data. You may also withdraw consent at any time for processing based on consent.
How to submit a request
Email us at [email protected]. We may ask for additional information to verify your identity before processing your request.
You may also have the right to lodge a complaint with the relevant supervisory authority in Spain.
Security
We use technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. No online service is 100% secure, but we continuously improve our controls where appropriate.
Cookies
We use cookies and similar technologies to keep the site functional, remember preferences, and (if enabled) understand usage through analytics. You can manage your preferences from the cookie banner.
Cookie categories
Essential: required for basic site operation and security.
Analytics (optional): helps us understand site performance and improve content.
International Transfers
If any processing involves providers outside the European Economic Area, we take steps to ensure appropriate safeguards are in place (such as contractual protections) consistent with GDPR requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page, and the “Last updated” date will reflect the most recent changes.
Last updated: 2026-06-02
Contact
AutoFix ES
Phone: +34 910 827 461
Email: [email protected]